At Vantrango, we strive to provide our customers with memorable travel experiences. We understand that sometimes plans change, and we have created this Refund and Cancellation Policy to outline your rights and our policies regarding cancellations, refunds, and booking changes.
1. Cancellation by Customer
If you need to cancel your travel package, the following cancellation terms apply:
Cancellations 30 Days Before Departure:
You will receive a full refund of the amount paid, minus any non-refundable deposits and administrative fees.
Cancellations Between 15-29 Days Before Departure:
You will be eligible for a 50% refund of the amount paid, minus any non-refundable deposits and administrative fees.
Cancellations Less Than 15 Days Before Departure:
No refunds will be issued. However, depending on the specific service providers (hotels, airlines, etc.), some partial refunds or credits may be available. Please contact us for details.
2. Cancellation by Vantrango
Vantrango reserves the right to cancel a travel package due to unforeseen circumstances, such as natural disasters, political instability, or other force majeure events. In the event of such cancellations:
Full Refund: You will be eligible for a full refund of the amount paid.
Alternative Arrangements: We may offer alternative travel dates or packages, which you may choose to accept instead of a refund.
3. Changes to Booking
Changes by Customer: If you wish to modify your booking (e.g., change travel dates or destinations), please notify us as soon as possible. We will do our best to accommodate your request, but changes are subject to availability and may incur additional charges.
Changes by Vantrango: In rare cases, we may need to make changes to your itinerary due to circumstances beyond our control. We will notify you promptly and offer alternative arrangements. If these changes significantly impact your travel experience, you may be eligible for a partial refund.
4. Non-Refundable Items
The following items are non-refundable:
Non-Refundable Deposits: Any deposits made at the time of booking are non-refundable.
Visa Fees: Fees for visa processing and related services are non-refundable once the service has been initiated.
Third-Party Service Fees: Fees paid directly to third-party service providers (e.g., airlines, hotels, local tour operators) are subject to their own refund policies, which may differ from ours.
5. Refund Process
Refund Requests: To request a refund, please contact us at support@vantrango.com with your booking details and reason for cancellation.
Refund Timeframe: Refunds will be processed within 14 business days of receiving your cancellation request, and the amount will be credited back to your original payment method. The exact timing may vary depending on your bank or payment provider.
6. Special Circumstances
In the case of special circumstances (e.g., medical emergencies, bereavement, etc.), we will review your situation on a case-by-case basis. While refunds are not guaranteed, we will do our best to assist you.
7. Contact Us
For any questions or concerns regarding this Refund and Cancellation Policy, please contact us:
